Please make sure that your address is written correctly. BODY BY SELENA is not responsible for wrong addresses. BODY BY SELENA is not responsible for packages that state they have been delivered by USPS that are lost. Please contact your local post office or USPS if that situation occurs. If you would like insurance added to your package, please email us after your order is placed so we can accommodate you. There will be extra charges for insuring a package. It packages are returned back to us, the customer must repay the shipping costs.
Handcrafted, custom items imported from West Africa ship within 2-3 weeks. In the event that the item(s) you purchased is preordered or backordered, please allow up to four (4) weeks for your order to ship. We cannot be held accountable for unforeseen weather conditions that delay delivery time.
Free shipping on all domestic orders over $100. All domestic orders are shipped via USPS. The estimated delivery date is an estimate only and is not guaranteed.
We are able to ship internationally via UPS Worldwide Express for $55. All orders ship from the US. Any import duties and taxes are charged when the parcel reaches the destination country, and these charges must be paid by the recipient. We have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges please contact your local customs office.
HOLIDAY & PROMOTIONAL SALES
All Sales Final. No other coupon code(s) can be used with this promotion. For items on pre-order, expect 2-4 weeks for delivery.
All sales are final. Please note that custom orders are final sale and may not be exchanged. Exchanged items must HAVE NOT BEEN WORN, ALTERED OR DAMAGED, and with ALL tags attached and original packaging. NOTE: Shipping and handling and customs charges are non-refundable.
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